Privacy Policy August 2014

This policy describes how Fluidigm Corporation and its affiliates, including Fluidigm Sciences Inc., Fluidigm Canada Inc., Fluidigm K.K., Fluidigm Europe B.V., Fluidigm (UK) Limited, Fluidigm France SARL, Fluidigm Singapore Pte. Ltd., and Fluidigm Instrument Technology Co., Ltd. (collectively “Fluidigm,” “we”) collect, use, share and secure personal data online. 

Fluidigm may update this Privacy Policy from time to time, so please review it frequently. If we make any material changes to our policy, those changes will apply to data collected after the effective date set forth above, and we will notify you by placing a notice on our website prior to the change becoming effective. Your use of this site indicates that you have reviewed and accept this Privacy Policy and our Terms of Use.

Personal Data

When we use the term "data" we are referring to both personally-identifiable data and non-personally-identifiable data that we collect about you. 

"Non-personally-identifiable data" refers to data that does not specifically identify you, or has been processed so as to effectively prevent your identification, and may include data associated with a particular computer or device you are using that does not personally identify you."Personally-identifiable data" refers to data that personally identifies you, or can reasonably be linked to you by us. Personally-identifiable data can either be "sensitive" or "non-sensitive."

"Sensitive personally-identifiable data" refers to data that is generally considered confidential, such as your credit card number.

"Non-sensitive personally-identifiable data" refers to data that is generally not considered confidential such as your name, date of birth, mail or email address, telephone number, general geographic data (e.g., your city or state), account preferences, and business information.

In processing your personal data, we pledge to fully comply with recognized standards of privacy protection. 

Collection, Use and Retention of Personal Data

Most of Fluidigm.com services do not require the collection of personal data, allowing you to visit our site without telling us who you are. However, some services, such as requests for information, require the disclosure of personal data. Fluidigm.com processes personal data for specific and limited purposes, which we try to inform you about when we ask you for information. For example, we may collect and use personal data such as your name, organization, email, and other contact details in order to provide you with products or services or to communicate with you for other purposes. We may use your contact details to audit downloads of information from the site and also to make follow-up contact with you by email in relation to the material you have accessed. 

Our website may include community discussion forums and areas for comments. By submitting your comments in those forums or areas, you give Fluidigm permission to use those comments for any of its business purposes. 

Fluidigm endeavors to assure that any sensitive personally-identifiable data is processed by entities with special expertise and safeguards devoted to the processing of such data. For example, all credit card data will be processed by Authorize.Net LLC, the privacy policy of which can be found here, after being passed through an SSL-encrypted socket from a form on our website. We will not store any cardholder information.

We will retain your personal information as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

Fluidigm is located in the United States. Please note that by using Fluidigm.com, you give Fluidigm your express and informed consent to transfer the data that you provide to Fluidigm out of your country of residence to the United States, and to process it in the United States.

Fluidigm complies with the US-EU and US-Swiss Safe Harbor Frameworks and adheres to the Safe Harbor privacy principles. Information on both Safe Harbors may be found at http://www.export.gov/safeharbor.

Disclosure and Transfer of Personal Data

Fluidigm will not sell personal data collected via Fluidigm.com to third parties outside Fluidigm. However, personal data may occasionally be transferred to Fluidigm affiliates and to third parties who act for or on behalf of Fluidigm or in connection with the business of Fluidigm, for further processing in accordance with the purpose(s) for which the data were originally collected. Where disclosure of personal data to a third party is likely or necessary for whatever reason, Fluidigm will, wherever possible, endeavor to ensure that the disclosure and intended use of the data are clearly indicated. Such third parties may operate under different privacy policies.

Also, Fluidigm may disclose the personal data collected (i) where disclosure is necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority; (ii) where disclosure would potentially mitigate Fluidigm liability in an actual or potential lawsuit; (iii) where disclosure is otherwise necessary to protect Fluidigm rights or property; (iv) where disclosure is necessary to protect the legal rights or property of others, including to protect the confidentiality or security of your personal data; (v) as part of a bankruptcy, merger, reorganization, or a sale of the assets of Fluidigm, a subsidiary, or division; (vi) where disclosure is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution; (vii) where disclosure is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (vii) where disclosure is otherwise necessary for us to disclose it as required or permitted by law.

Non-Personally-Identifiable Data and "Cookies"

Fluidigm.com uses a technology called “cookies” to estimate and report site traffic and to help improve the contents of the site. A cookie is a small data file transferred by a website to your computer’s hard drive. Cookies do not damage your computer and cannot be used to run programs or deliver viruses. We use cookies for a variety of purposes including to (i) remember that you have visited us before so we can identify the number of unique visitors we receive; (ii) customize elements of the promotional layout and/or content of the pages of Fluidigm.com; (iii) collect statistical information about how you use the site so that we can improve the site and learn which parts of the website are most popular to visitors. The cookies used on Fluidigm.com do not allow access to users’ personal information, but the cookies may be used to identify individual computers. You have the ability to accept or decline cookies by modifying the settings of your web browser. If you choose to decline cookies, you may not be able to fully experience the interactive features of Fluidigm.com or other websites that you visit. You can also learn more about cookies by visiting www.allaboutcookies.org or www.cnil.fr (France), which include additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on Fluidigm.com, you may not be able to take full advantage of the website.

Fluidigm may also employ technologies such as the following:

"Local Shared Objects," "LSO's," or "Flash Cookies" are data files similar to cookies, except that they can store more complex data. These are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services. Cookie management tools provided by your browser will not remove them. To learn how to manage privacy and storage settings for LSO's or Flash Cookies click click here

"Web beacons" or "clear pixels" are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.

A "web server log" is a record of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.

“Google Analytics” is a web analysis service provided by Google. Google utilizes cookie and usage data collected to track and examine the use of www.Fluidigm.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Find Google's privacy policy here.

A "widget" is a program or application that can be embedded in a web page or mobile application. Widgets can provide real-time information, such as stock quotes or weather reports, or take information, such as online orders. Widgets are often provided and hosted by a third party, and may allow that third party to collect data about users viewing that page or interacting with that widget, possibly subject to privacy policies other than Fluidigm’s. 

Access to Data

You may request to access, correct, update, or delete personal data that we have collected about you. For instructions on accessing or updating your information, please write to our eMarketing Manager at Fluidigm Corporation, 7000 Shoreline Court, Suite 100, South San Francisco, California 94080.

Links to Other Sites

This Privacy Policy applies only to Fluidigm.com and does not include third-party websites. Fluidigm.com may include links to other websites that we believe may be of interest to our visitors. We aim to ensure that such websites meet the highest standard. However, due to the nature of the World Wide Web, Fluidigm cannot guarantee the standards of every website link it provides or be held responsible for the contents of non-Fluidigm sites. We encourage you to be aware when you are leaving Fluidigm.com and read the privacy statement of the site that you visit prior to providing any personal information. 

Security

We follow generally accepted industry standards, including physical, technical and administrative measures, to protect the information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet is 100% secure. Therefore, while we strive to use generally acceptable means to protect your information, we cannot guarantee its absolute security.

Children

Our site is intended for a general audience, and we do not knowingly collect information about children or sell products or services to children. Consistent with the Children’s Online Privacy Protection Act, we do not knowingly collect personal information from anyone under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using Fluidigm.com.

California Privacy Rights

California Do-Not-Track Disclosure: We treat the data of everyone who comes to the Website in accordance with this Privacy Policy, whatever their Do-Not-Track setting. We give you choices about turning off tailored advertising, sharing your information with third parties, and receiving promotional offers. You can exercise your choices as described in our Privacy Policy.

Questions and Feedback

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at: 

General

Fluidigm Corporation 
7000 Shoreline Court, Suite 100 
South San Francisco, California 94080 
Attention: William M. Smith, General Counsel 
Tel: (650) 266-6000
privacy@fluidigm.com

Singapore

Fluidigm Singapore Pte. Ltd. 
Block 5008, Unit #08-08, Ang Mo Kio Avenue 5 
Techplace ll 
Singapore 569874 
Attention: Grace Yow, Data Protection Officer 
Tel: +(65) 9748-2922 
grace.yow@fluidigm.com