Premium Qualification

Ensure optimal performance of your system with one annual onsite preventive maintenance service, first-tier onsite response time, full access to Fluidigm software upgrades and unlimited phone and email technical support. The cost of all parts, labor and travel are included in your plan. Plus, you’ll receive annual operational qualification, as well as additional qualifications after any critical repairs, and enjoy a 10% discount on additional support.

Premium Training

Enjoy advanced application support for your system with our Premium Training service plan, which includes a personalized two-day training session onsite at your facility. You also benefit from one annual onsite preventive maintenance service, first-tier onsite response time and full access to Fluidigm software upgrades as well as phone and email technical support. Plus, the cost of all parts, labor and travel are included in your plan.

Standard

Receive one annual onsite preventive maintenance service, standard onsite response time and full access to software upgrades as well as phone and email technical support. Plus, the cost of all parts, labor and travel are included in your plan.

Premium Qualification

Receive an annual onsite certification and calibration of your instrument, as well as additional certifications following any repairs. Plus, you’ll enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email, with all parts and labor for any repairs included with your plan.

Standard

Enjoy priority access to loaner equipment, express shipment and full technical support over the phone or via email with our Standard Repair Center Service Plan. All parts and labor are included, and you’ll receive the highest level of support and communication as we repair your instrument.

Our highly trained and certified field service personnel will help you meet and maintain regulatory compliance to CLIA, GMP or GLP specifications, document your instrument’s performance and maximize your productivity while reducing risk and controlling costs. Our Installation and Operation Qualification (IQ/OQ) and Certification services include onsite calibration and validation, pass/fail performance criteria testing and a signed IQ validation and OQ performance verification or certificate of compliance.

No matter which service plan you choose, all Fluidigm customers may take advantage of our individual service offerings, including compliance services, instrument certification, preventive maintenance and inspection, advanced system training, onsite application consulting, and time and materials repair.