This policy describes how Fluidigm Corporation and its affiliates, including Fluidigm Sciences Inc., Fluidigm Canada Inc., Fluidigm K.K., Fluidigm Europe B.V., Fluidigm (UK) Limited, Fluidigm France SARL, Fluidigm Singapore Pte. Ltd., and Fluidigm Instrument Technology Co., Ltd. (collectively “Fluidigm,” “we”) collect, use, share and secure personal data online.
When we use the term "data" we are referring to both personally-identifiable data and non-personally-identifiable data that we collect about you.
"Non-personally-identifiable data" refers to data that does not specifically identify you, or has been processed so as to effectively prevent your identification, and may include data associated with a particular computer or device you are using that does not personally identify you."Personally-identifiable data" refers to data that personally identifies you, or can reasonably be linked to you by us. Personally-identifiable data can either be "sensitive" or "non-sensitive."
"Sensitive personally-identifiable data" refers to data that is generally considered confidential, such as your credit card number.
"Non-sensitive personally-identifiable data" refers to data that is generally not considered confidential such as your name, date of birth, mail or email address, telephone number, general geographic data (e.g., your city or state), account preferences, and business information.
In processing your personal data, we pledge to fully comply with recognized standards of privacy protection.
Collection, Use and Retention of Personal Data
Most of Fluidigm.com services do not require the collection of personal data, allowing you to visit our site without telling us who you are. However, some services, such as requests for information, require the disclosure of personal data. Fluidigm.com processes personal data for specific and limited purposes, which we try to inform you about when we ask you for information. For example, we may collect and use personal data such as your name, organization, email, and other contact details in order to provide you with products or services or to communicate with you for other purposes. We may use your contact details to audit downloads of information from the site and also to make follow-up contact with you by email in relation to the material you have accessed.
Our website may include community discussion forums and areas for comments. By submitting your comments in those forums or areas, you give Fluidigm permission to use those comments for any of its business purposes.
Fluidigm is located in the United States. Please note that by using Fluidigm.com, you give Fluidigm your express and informed consent to transfer the data that you provide to Fluidigm out of your country of residence to the United States, and to process it in the United States.
Fluidigm complies with the US-EU and US-Swiss Safe Harbor Frameworks and adheres to the Safe Harbor privacy principles. Information on both Safe Harbors may be found at http://www.export.gov/safeharbor.
Disclosure and Transfer of Personal Data
Fluidigm will not sell personal data collected via Fluidigm.com to third parties outside Fluidigm. However, personal data may occasionally be transferred to Fluidigm affiliates and to third parties who act for or on behalf of Fluidigm or in connection with the business of Fluidigm, for further processing in accordance with the purpose(s) for which the data were originally collected. Where disclosure of personal data to a third party is likely or necessary for whatever reason, Fluidigm will, wherever possible, endeavor to ensure that the disclosure and intended use of the data are clearly indicated. Such third parties may operate under different privacy policies.
Also, Fluidigm may disclose the personal data collected (i) where disclosure is necessary to comply with legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirements of any governmental authority; (ii) where disclosure would potentially mitigate Fluidigm liability in an actual or potential lawsuit; (iii) where disclosure is otherwise necessary to protect Fluidigm rights or property; (iv) where disclosure is necessary to protect the legal rights or property of others, including to protect the confidentiality or security of your personal data; (v) as part of a bankruptcy, merger, reorganization, or a sale of the assets of Fluidigm, a subsidiary, or division; (vi) where disclosure is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution; (vii) where disclosure is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors; or (vii) where disclosure is otherwise necessary for us to disclose it as required or permitted by law.
Non-Personally-Identifiable Data and "Cookies"
Fluidigm may also employ technologies such as the following:
"Local Shared Objects," "LSO's," or "Flash Cookies" are data files similar to cookies, except that they can store more complex data. These are used to remember settings, preferences, and usage, particularly for video, interactive gaming, and other similar services. Cookie management tools provided by your browser will not remove them. To learn how to manage privacy and storage settings for LSO's or Flash Cookies click click here
"Web beacons" or "clear pixels" are small graphic images on a Web page or in an e-mail that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of e-mail marketing campaigns.
A "web server log" is a record of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The Web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server.
A "widget" is a program or application that can be embedded in a web page or mobile application. Widgets can provide real-time information, such as stock quotes or weather reports, or take information, such as online orders. Widgets are often provided and hosted by a third party, and may allow that third party to collect data about users viewing that page or interacting with that widget, possibly subject to privacy policies other than Fluidigm’s.
Access to Data
You may request to access, correct, update, or delete personal data that we have collected about you. For instructions on accessing or updating your information, please write to our eMarketing Manager at Fluidigm Corporation, 7000 Shoreline Court, Suite 100, South San Francisco, California 94080.
Links to Other Sites
We follow generally accepted industry standards, including physical, technical and administrative measures, to protect the information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet is 100% secure. Therefore, while we strive to use generally acceptable means to protect your information, we cannot guarantee its absolute security.
Our site is intended for a general audience, and we do not knowingly collect information about children or sell products or services to children. Consistent with the Children’s Online Privacy Protection Act, we do not knowingly collect personal information from anyone under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using Fluidigm.com.
California Privacy Rights
Questions and Feedback
7000 Shoreline Court, Suite 100
South San Francisco, California 94080
Attention: William M. Smith, General Counsel
Tel: (650) 266-6000
Fluidigm Singapore Pte. Ltd.
Block 5008, Unit #08-08, Ang Mo Kio Avenue 5
Attention: Grace Yow, Data Protection Officer
Tel: +(65) 9748-2922