Support

FAQs

What are the key benefits of the IFC Controller Premium Certification Service Plan?

The IFC Controller HX/MX Premium Certification Service Plan includes the following Standard Plan features:

  • Fluidigm Repair Center Depot Service
  • Parts, labor and shipping
  • IFC Controller Loaner Program (including express shipping)
  • Priority return and repair service
  • Priority response for phone/email technical support

Plus:

  • One annual onsite certification including testing and Certificate of Compliance
  • Additional certifications (performed at Fluidigm Repair Center Depot) as needed following critical repairs
  • Priority access to Certified Loaner equipment