Browse frequently asked questions, download technical documents, review training programs and service plans and locate the right IFCs, kits and reagents for your research. Still need help? Reach out to one of our support specialists here. 

• Publications

  The only cellular disease-modeling instrument of its kind, Polaris advances research of cell behavior and response in cancer, immunology, immune-oncology and neuroscience. It’s a comprehensive system designed to isolate single cells, simulate environments and discern network signaling through whole transcriptome analysis. Polaris propels functional cell exploration, emboldening scientists to dive deeper into contextual biological processes. 

  
  

  Browse our catalog of related publications to learn how Polaris empowers researchers across single-cell applications.

  
  

  View Publications

• FAQs

  We’ve answered some of the most relevant recurring questions about Polaris™ systems to ensure that you have the information you need to succeed in your research. For additional information, check out the tutorials and technical documents or inquire about one of our training programs.

  • Orders

    • How do I place orders?
    • How do I place an order online?
    • How can I see prices?
    • What is available through online ordering?
    • How do I set up an online ordering account?
    • What payment options do you accept?
    • What are the delivery options?
    • How do I find my local distributor?
    • How do I cancel, add or modify orders?
    • How do I sign in to my account?
    • How do I arrange credit terms?
    • What currencies do you accept?
    • How do I supply my sales tax exemption?
    • How do I disable my account?
    • Can I use any email address for online ordering?
    • How can I request a copy of my invoice?
    • How can I track shipments?
    • How do I view my online order history?
    • I have a quote from my sales representative. Can I use that quote online?
    • Can I order for multiple labs?
    View more

  • Technical Service

    • How do I subscribe to the Fluidigm newsletter?

  • Consumables

    • What is the shelf life for IFCs?
    • Can the IFCs be centrifuged to get rid of bubbles?
    • Can I reuse an IFC? Can I use part of an IFC, and then use the other part in another experiment?
    • How quickly do I need to use the IFC after the foil pouch is opened?

  • Workflows

    • What if I don’t have exactly 48 or 96 samples or assays? Can I load water into my empty inlets?

• Documents

  We endeavor to think of everything when we develop a system, so we hope you’ll find all the details and explanations you need in the technical and support documents below. Simply click a title to open the document in your browser. To save a copy to your computer, click the Save button or press Ctrl + Shift + S.

  • Data Sheets

    • Minimum Specifications for Imaging Cells in Fluidigm Integrated Fluidic Circuits

  • Protocols

    • Polaris Training with K562 Cells Training Protocol
    • Polaris mRNA Seq Protocol

  • Quick References

    • Polaris Pipetting Maps Quick Reference
    • Polaris Reagent Tables Quick Reference

  • Release Notes

    • Polaris System Release Notes

  • Safety Data Sheets

    • Polaris™ Single-Cell mRNA Seq Reagent Kit Safety Data Sheet

  • Site Requirements

    • Polaris Site Requirements Guide

  • User Guides

    • Polaris User Guide
    • Genomics Instruments Safety Guide

  • Product Inserts

    • Polaris mRNA Seq Reagent Kit for 5 IFCs Product Insert

• Training & Services

  At Fluidigm, we’re proud to create biotech tools that enable our customers to seek truth in life sciences. We’re dedicated to working with you to empower you however we can. That’s why we’ve developed a range of training programs to help you make the most of your Polaris system.

  
  

  Learn more about our training programs

  Fluidigm is dedicated to providing industry-leading technology and tools that enable you to achieve more in life sciences. And to help you stay ahead, we stand behind our work, offering exceptional service plans and options to keep your Polaris instrument in top condition.

  
  

  Learn more about our service plans

• Consumables

  Experience the future of functional genomics research when you design and run experiments using IFCs, kits and reagents designed especially for use with Polaris. 

  Reagents

  IFCs

• Contact Support

  CyTOF & Helios

  T: 650 266 6100
  Toll Free: 866 358 4354 in the US
  Press 5 for CyTOF inquiries when operator is logged off

  Support.NorthAmerica@Fluidigm.com

  All other products

  T: 650 266 6100
  Toll free: 866 358 4354 in the US

  TechSupport@Fluidigm.com

  Reach out to our global support team here.